Overview
These terms describe the rules for using Availight Duo hardware, the Availight mobile app, the local setup portal, Availight Cloud services, and related support services provided by IncrediHome Solutions, LLC. DBA Availight.
Availight is designed to help users communicate availability. It is not a safety-critical system, access-control system, medical device, emergency notification system, or guaranteed presence indicator.
These terms apply together with any checkout terms shown before purchase and any written warranty or support instructions included with the product.
Local-First Use
Core local setup and local control should work without an Availight Cloud account. Cloud features are optional and may require internet access, a mobile app, third-party provider authorization, and a claimed Controller.
Availight Cloud Accounts
- Users are responsible for providing accurate account information.
- Users are responsible for keeping account credentials secure.
- Users should connect only devices and calendars they own or are authorized to administer.
- Users should disconnect providers or unclaim devices before transferring ownership.
- Availight may suspend or restrict access if an account is used to abuse the service, compromise other users, or violate provider terms.
Third-Party Services
Google Calendar, Microsoft Teams, iCalendar feed providers, Supabase, app stores, and other third-party services may have their own terms and availability. Availight is not responsible for outages, permission changes, provider API limitations, or account restrictions from those services.
Users can disconnect supported provider integrations from the mobile app. Some providers may also require users to revoke app access from the provider account settings.
Privacy And Data
Use of Availight is also described in the Privacy Policy and Data Management pages. Users should review those pages before creating an Availight Cloud account, connecting provider accounts, or submitting support information.
- Availight Cloud should process only the data needed to provide the selected account, device, connector, support, and security features.
- Users should not send Wi-Fi passwords, setup codes, private keys, provider tokens, private calendar links, or payment details to Availight Support.
- Privacy requests, data exports, and account deletion requests are verified before execution.
Beta Services
- Features may change, fail, or be removed during beta.
- Cloud service availability is not guaranteed during beta.
- Diagnostics may be expanded to troubleshoot reliability while still avoiding sensitive data where possible.
- Users should avoid relying on Availight as the only source of availability communication.
Acceptable Use
- Do not attempt to access devices or accounts you do not own or administer.
- Do not reverse engineer cloud APIs to bypass authentication or rate limits.
- Do not upload malicious firmware or tamper with signed update mechanisms.
- Do not use Availight Cloud to process data without permission from the calendar or account owner.
- Do not abuse support, automation, notification, or account-recovery systems.
Firmware And Updates
Availight firmware updates should use signed .avl packages or approved development tools. Users should not disconnect devices during firmware update unless instructed by recovery documentation.
Firmware updates may be required for new cloud features, security fixes, or provider compatibility.
Order Requests And Confirmation
Submitting the public order-request form expresses interest in purchasing Availight Duo. It does not create an accepted order, reserve inventory, guarantee availability, or authorize a charge.
Before accepting an order, Availight will confirm the product configuration, quantity, price, taxes, shipping charges, estimated delivery timing, payment method, and any other material terms directly with the customer.
An order becomes binding only after Availight confirms acceptance and the customer completes the agreed payment process. Customers should not submit payment card or bank information through the public order-request form, email, or support tickets.
Purchases And Shipping
Availight products are offered for sale in the United States for launch. Product price, availability, taxes, shipping charges, and any included accessories should be shown before checkout is completed.
Orders ship within the timeframe shown at checkout. If no shipment timeframe is shown, Availight expects to ship within 30 days after accepting the order. If Availight cannot ship within the promised timeframe, Availight will ask for the customer's consent to the delay or will cancel and refund the unshipped order as required.
Availight does not currently offer a paid subscription through these terms. If Availight adds a paid service plan later, the price, renewal, cancellation, and feature terms should be shown before enrollment.
Returns And Refunds
Customers may request a return within 30 days after delivery. To start a return, contact Availight Support before sending any product back so we can confirm the order, return reason, required accessories, and return instructions.
Returned hardware should be in its original condition or good working condition and should include the accessories, parts, and packaging materials that were included with the order when reasonably available. Availight may inspect returned products before issuing a refund.
For a customer preference return, such as a change of mind, the customer is responsible for return shipping unless applicable law requires otherwise. If the product is defective, damaged on arrival, or the wrong item was sent, Availight will pay or reimburse reasonable return shipping after the issue is confirmed.
- Refunds are issued to the original payment method after the return is received and inspected.
- Original shipping charges and taxes are refunded only where required by law or when Availight caused the issue.
- Availight does not charge a standard restocking fee.
- Missing accessories, avoidable damage, or returned products that are not in good working condition may reduce the refund where allowed by law.
Limited Hardware Warranty
Availight provides a one-year limited hardware warranty from the date the product is delivered to the customer. This limited warranty covers defects in materials and workmanship under normal use.
This limited warranty does not cover misuse, abuse, accidents, improper installation, improper power, water or heat damage, unauthorized repair, unauthorized modification, firmware tampering, cosmetic wear, lost accessories, third-party service outages, provider API changes, or damage caused by use outside Availight's published instructions.
Software, cloud services, connected-service integrations, beta features, and third-party services may change or become unavailable and are not guaranteed under the limited hardware warranty.
Warranty Service
To request warranty service, contact Availight Support with the order information, product details, and a description of the issue. Support may ask for photos, logs, firmware version, app version, and privacy-safe diagnostics to confirm the problem.
For an approved warranty claim, Availight may repair the product, replace it with the same or a comparable product, provide replacement parts, or refund the purchase price, at Availight's discretion and subject to applicable law.
Customers should not send products for warranty service until Availight provides return instructions. Unauthorized returns may be delayed or rejected if Availight cannot match the product to an approved support case.
Consumer Rights
Nothing in these terms limits rights that cannot be waived under applicable federal, state, or local law. Customers may have additional rights that vary by state.
If any part of these purchase, return, refund, or warranty terms conflicts with a nonwaivable consumer protection requirement, Availight will follow the requirement that applies to that customer and transaction.
Changes To These Terms
Availight may update these terms as the product moves from beta to production. Users should be notified of material changes when required.
Support And Contact
Support may ask for device version, app version, logs, screenshots, and privacy-safe diagnostics. Users should not send Wi-Fi passwords, setup codes, private keys, or provider tokens to support.
- Legal entity: IncrediHome Solutions, LLC. DBA Availight
- Mailing address: 440 Cobia Dr. Ste 1403, Katy, TX. 77494
- Email: support@availight.com
- Phone: 832-449-6080
- Website: https://www.availight.com