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Accessibility

Availight Accessibility Statement

Availight is designed to be clear, readable, and approachable. Accessibility is an ongoing product requirement across the app, portal, support experience, and devices.

Last updated: 2026-09-09

Our Commitment

Availight helps people understand availability without needing to interrupt. We want the app, setup portal, website, and support experience to be usable by as many people as possible, including people who use assistive technologies.

We aim to make accessibility part of normal product work, not a separate afterthought.

Accessibility Target

For the public website and customer portal, Availight uses WCAG 2.2 Level AA as the practical target for new and updated web content.

For the mobile app and Availight Duo hardware, we use platform accessibility guidance, clear visible status cues, text labels, touch-friendly controls, configurable sound and brightness options where supported, and customer feedback to prioritize improvements.

Current Accessibility Features

  • The mobile app uses clear labels, large controls, loading feedback, and descriptive actions for common setup and status tasks.
  • The customer portal and public website use structured headings, readable layouts, descriptive links, and forms designed to work with keyboard navigation.
  • Legal, support, and account pages are written in plain language and keep critical contact paths visible.
  • Status controls use text, color, and icons together so color is not the only cue.
  • Support workflows are written in plain language and include direct ways to contact Availight Support when extra help is needed.

Device Accessibility Notes

Availight Duo includes physical display devices, so some accessibility features depend on the Controller, Door Unit, room lighting, sound settings, and the user's phone settings.

The Controller and Door Unit use visual status colors and optional sounds. Users can adjust labels, Focus color, sound choices, volume, quiet hours, and connected-service behavior from the app or setup portal where supported.

Known Limitations

  • Some third-party sign-in, calendar, and operating-system permission screens are controlled by Apple, Google, Microsoft, or the device manufacturer.
  • Hardware displays do not provide the same screen-reader experience as the mobile app or web portal.
  • Some hardware cues depend on room lighting, display placement, sound settings, and customer device settings.
  • Some accessibility improvements may require firmware, app, or portal updates as Availight continues moving toward production readiness.

Review Process

  • Review keyboard navigation, visible focus, headings, labels, contrast, responsive layout, and error messages before public web releases.
  • Review mobile and device flows for readable status labels, touch-friendly controls, and clear recovery paths before customer-facing releases.
  • Treat accessibility feedback as support input that can become product backlog work when a barrier is confirmed.

Request Help Or Share Feedback

If any part of Availight is difficult to see, hear, understand, navigate, or operate, please contact us. We welcome feedback and will use it to improve the product.

For accessibility help, email support@availight.com with "Accessibility feedback" in the subject line, or call 832-449-6080. If you are asking about a specific Controller, include the room name and a short description of what was difficult to use.

You can also ask for an alternate way to complete setup, support, privacy, or account tasks when a page, app screen, or device flow is not usable for you.

Contact

  • Email: support@availight.com
  • Phone: 832-449-6080
  • Website: https://www.availight.com