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Privacy

Availight Privacy Policy

Effective September 11, 2026. This policy explains how Availight handles personal information across the website, customer portal, app, cloud services, ordering, support, and Availight Duo devices.

Last updated: 2026-09-11

Overview

Availight is operated by IncrediHome Solutions, LLC. DBA Availight. This Privacy Policy applies to Availight Duo hardware, the Availight mobile app, the customer portal, the public website, Availight Cloud, support channels, and connected-service features.

Availight Duo is designed as a local-first availability display. Core setup, local control, and device-to-device operation should continue to work without an Availight Cloud account.

Availight Cloud is optional for connected features such as account-backed device registration, Google Calendar, iCalendar, Microsoft Teams, cloud diagnostics, and remote management as the product evolves.

Information We Collect

  • Account and profile information such as display name, full name, email address, phone number, company or account name, preferred contact method, time zone, newsletter preference, account identifier, and session metadata needed to keep accounts secure.
  • Device information such as Controller install ID, product type, room name, firmware version, protocol version, local portal address when reported, cloud polling state, pending delivery count, and basic online/offline state.
  • Autopilot connector information such as server-side OAuth tokens, iCalendar feed URLs, selected calendar IDs, connector preferences, normalized event windows, connector health, last sync time, token expiry metadata, webhook/watch channel state, and error state.
  • Support information such as ticket subjects, messages, replies, categories, related device context, support-safe diagnostic snapshots, attachments submitted by the user, help desk sync identifiers, and ticket status.
  • Order-request information such as name, email address, optional phone number and organization, preferred contact method, requested quantity, shipping ZIP code, questions or delivery notes, request status, and the date the request was submitted.
  • Mobile app and local device information such as local Controller sessions, Availight Cloud account sessions, user preferences, app version, device platform, and temporary validation data while the app is open.
  • Website and portal analytics information after cookie notice acceptance, such as page views, portal screen visits, navigation paths, downloads, feature interactions, form starts and submission outcomes without form contents, support paths, outbound link clicks, browser or device information, performance measurements, technical errors, request status and timing, referrer, approximate location derived from network information, and aggregate site behavior.

Information We Avoid Collecting

  • Wi-Fi passwords in Availight Cloud.
  • Controller setup codes in Availight Cloud.
  • Firmware signing private keys.
  • Raw OAuth tokens in the mobile app, Controller, or Door Unit.
  • Provider access tokens, refresh tokens, or feed URLs in Controller or Door Unit firmware.
  • Meeting attendees, full descriptions, conference links, or raw provider payloads in device firmware.
  • Social Security numbers, government identification numbers, payment card numbers, or financial account numbers unless a future commercial workflow explicitly requires a separate, reviewed provider.

How We Use Information

  • Authenticate users and help users claim and manage Controllers.
  • Deliver normalized availability updates to a claimed Controller.
  • Keep Autopilot sources refreshed and clear stale events safely.
  • Show device and connector health in the mobile app.
  • Support troubleshooting with privacy-safe diagnostics.
  • Improve product reliability and security.
  • Send account, security, support, privacy-request, and product-update communications.
  • Respond to order requests, confirm pricing and availability, arrange payment and shipping, fulfill accepted orders, and provide returns or warranty service.
  • Send newsletter or milestone updates only when the user has subscribed or where otherwise permitted.

Cookies, Browser Storage, And Analytics

The public website and customer portal use essential browser storage to remember visitor choices, keep portal sessions working, protect sign-in flows, and support basic site functionality.

After a visitor accepts the cookie notice, Availight uses Google Analytics 4 to understand visits, portal screens, navigation, downloads, feature use, form and support workflow outcomes, performance, technical failures, and other aggregate site behavior so we can improve the public website and customer portal. Google explains how it uses information from sites and apps that use its services at https://www.google.com/policies/privacy/partners/.

Availight does not use Google Ads, remarketing, Google Analytics Advertising Features, or targeted advertising at this time.

  • Visitors can review the Privacy Policy from the cookie notice before accepting.
  • The cookie notice stores the acknowledgement so it does not reappear on later visits from the same browser.
  • Google Analytics does not load on the public website or customer portal until the visitor accepts the cookie notice.
  • Availight does not intentionally send names, email addresses, support ticket messages, OAuth tokens, feed URLs, or device delivery tokens to Google Analytics.
  • Browser settings may let visitors clear cookies or local storage, which can cause the notice to appear again.

Calendar And Presence Data

Availight Cloud should convert provider data into compact availability signals, such as Busy, Focus, or Available. The Controller and Door Unit should receive only the normalized result, source, timing, priority, and a limited reason or title when needed for the user-facing Auto Mode screen.

Google Calendar and Microsoft Teams tokens remain server-side. iCalendar feed URLs remain server-side after cloud setup. Disconnecting a connector should clear that source and stop future polling or token use for that connector.

Sharing

Availight does not sell personal information, does not use personal information for targeted advertising, and does not act as a data broker.

Data may be processed by infrastructure providers needed to run the service, such as Supabase, Google Calendar APIs, Google Analytics, Microsoft Graph APIs, app platform services, hosting providers, cPanel systems, email tools, and HESK or other support tools.

When a user connects a third-party service such as Google Calendar, Microsoft Teams, or an iCalendar feed, Availight processes the information needed to provide that requested connection and follows the user's disconnect choices where supported.

Security

Availight production services should use HTTPS. Provider tokens should be protected server-side and should not be returned through public diagnostics. Controller delivery tokens should be rotatable and revocable. Production builds should not include local development secrets.

Data Retention

Availight keeps personal information only as long as reasonably needed for operation, security, support, legal, warranty, audit, or other legitimate business purposes. More detailed retention targets are described in the Availight Data Management document.

  • Account and profile details are kept while the account is active and then deleted or anonymized after an approved account deletion, subject to limited exceptions.
  • Provider credentials and feed URLs are kept while the connector is active and should be deleted or invalidated after disconnect or account deletion.
  • Pending deliveries expire or clear when no longer needed and should not replay after expiration.
  • Approved data exports are stored outside the public website, expire, and can be downloaded once before being removed from the server.
  • Support, security, and audit records may be retained in limited form when needed to resolve issues, prevent abuse, satisfy legal duties, or preserve required evidence.
  • Uncompleted order requests are generally retained for up to 12 months. Accepted order and transaction records may be kept longer for fulfillment, tax, warranty, dispute, fraud-prevention, and legal obligations.

Your Choices

  • Use local setup and local control without an Availight Cloud account.
  • Disconnect Google Calendar, Microsoft Teams, or iCalendar independently.
  • Unclaim a Controller from an Availight Cloud account.
  • Sign out of the mobile app.
  • Update account profile details and newsletter preference in the customer portal where available.
  • Request account deletion from the customer portal, or contact support for data access, export, correction, deletion, device deletion, and partial-removal requests.
  • Ask Availight to update or close an order request by providing the request reference through an official support channel.

California And State Privacy Rights

Availight plans to commercialize throughout the United States. Depending on where a user lives and which privacy laws apply, the user may have rights to know or access personal information, correct inaccurate personal information, delete personal information, obtain a portable copy, opt out of sale, sharing, targeted advertising, or certain profiling, limit certain uses of sensitive personal information, appeal a denied request, and avoid discrimination for exercising privacy rights.

Availight does not sell personal information and does not use personal information for targeted advertising or remarketing. If that changes, Availight should update this policy and provide any required choices before enabling that use.

  • To make a privacy request, sign in to the customer portal when available or contact Availight at support@availight.com or 832-449-6080.
  • Availight may need to verify the requester's identity and account authority before providing, correcting, deleting, or exporting account data.
  • To appeal a denied privacy request, contact support@availight.com with "Privacy appeal" in the subject line and include the request reference if available.
  • Availight will not discriminate against a user for exercising privacy rights, but some features may require the data needed to provide that feature.

Account Deletion

To request deletion of your Availight Cloud account and associated personal data, sign in to the Availight customer portal, open Account, and use the Danger Zone account deletion request. You can also email support@availight.com from the email address linked to your account and include "Delete my Availight account" in the subject line.

When an authorized agent approves a verified request, Availight disables cloud access immediately. After a 30-day recovery and compliance hold, Availight deletes or anonymizes account profile details, saved customer contact details, device ownership links, connected-service settings, provider credentials, and customer-authored support content where legally and operationally permitted.

Limited non-identifying records may be retained when required for security, fraud prevention, legal compliance, warranty support, backup recovery, or audit obligations. Retained records are separated from direct customer identity wherever practical and are not used to restore or reactivate the deleted account.

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Contact

  • Legal entity: IncrediHome Solutions, LLC. DBA Availight
  • Mailing address: 440 Cobia Dr. Ste 1403, Katy, TX. 77494
  • Email: support@availight.com
  • Phone: 832-449-6080
  • Website: https://www.availight.com